Sorry for the delay in emails this past week as we were dealing with a medical emergency in the family. All is well and we will start shipping and replying to emails as we can. Thanks
We have hired help and now have employees for building new orders and catching up on the lost old orders.
For lost orders please see the below list of what we are currently working on. We will contact you with a tracking number when your order ships.
For new orders please email us at Paranologies@yahoo.com and we will return your email within 48 hours.
Here is the first list of orders we have lost and are now working on. We will reach out to you when it has shipped as you will get a new tracking number. These are in order by the emails we have received. We will have two more lists of order numbers in the next coming months so if your order is not on this list please continue to be patient and see this page for updates. Thanks
We have put a halt to answering emails until we get our new data base from lost orders posted. If you have been sending emails please note they will not be responded to. We will be posting the order numbers we are working on and reaching out as well to those customers. We will also post when we will be accepting new emails. Thanks
We have come to a point where I think most of our lost orders are accounted for. I will be publicly posting order numbers here in the next couple weeks. If you do not see your order number on this upcoming list we will give instructions on how to add it. We will be continued to be closed until all of these past orders are built and shipped. Again very sorry for the inconveniences and if you have read this for the first time please read below in it's entirety to see what happened.
If you have already emailed please do not email duplicates as we are putting them in our folder to sort out our lost orders. We will reply to your first email with "Received, thank you" If you have not had this reply we appreciate your patience as we get to your request.
Thank you all for following the below instructions. We have a better understanding of our lost orders and will start to send out tracking numbers to those that contacted us with lost orders before August of 2021. Anything after August of 2021 we have on file still and are working on the order. Please read below if this is the first time visiting this page.
If you have placed an order before August 2021 and have not received it, its a good chance we have lost the order. There will be instructions below on how to get your order and a lot of other useful information so please take the time to thoroughly read this information.
In 2020 Paranologies took a huge hit during the Pandemic. We could not ship, build, or get parts due to this. We could not pay our bills or refund any customers as well. It took everything we could do to not shut down and we appreciate all those that stood by us during all of this. We opted to not get any help from the Government and tried to stay afloat hoping that our parts (some that were manufactured overseas) would be available soon. The company that hosted our main site shut down as well and because of this we lost an estimated 120 orders that we can never find the information for. All we were offered from the company was a list of order numbers/names/and what product was ordered. It did not have on there whether or not it had been shipped/delivered or refunded unfortunately for us and our customers. Because of this we do not know exactly what orders are outstanding. We put out several bulletins along the way asking for your help and offered ways to get your product. There are still more orders outstanding out there and so we still need your help so we can not only get your order to you, but get caught up and open up fully again. We have seen your emails about order inquiries but we need you to please follow this process in order to build a database to get your orders built.
Items currently available-
Currently we can only get parts for 7 pieces of equipment.
The Parascope, 360 Parascope, Electrascope, Poltercom Pico, Re-VP, Phonopod, and the Afterlite. If you have ordered something other than this we will give you options via the emailed instructions below after you fill it out correctly and send it to us.
How to email us-
If you feel you have an outstanding order please email us at Paranologies@yahoo.com and use these exact instructions so we can filter them for our database. Anything other than these exact instructions will go into spam and we will not see them, so please make sure the email is filled out correctly. We cannot answer questions through this email, so please only send the information below. thank you
For the email title please use - "Order not received" or "Order for Warranty"
For the email body please tell us as much of the following as you can-
2- Name of person that ordered
3- Product ordered
If you have an item that was sent in for warranty repair please follow instructions above as well and we will send you out the newest version of the item you ordered if available. If its not available we will give you some alternative options via email.
If filled out correctly, your email will be responded to with instructions on how to receive your order. If you have received instructions already and placed your new order we are currently building it and will get it to you. If you have received a tracking number this does NOT mean it has shipped, it means we have your order and it is being built. Please keep an eye out on the tracking number for movement.
We are sorry but we are NOT currently responding to ANY emails other than the "how to email us" emails above, and even responses to these emails could take up to a month. We will email you with a confirmation that we received your message within 24 hours though. We understand this is frustrating, but please understand we have to first build our database back up to see where we stand. Once this database is complete we will start sending out email responses as soon as they are entered. We are updating the database weekly so it may or may not take as long as a month for a response.
Please do NOT ask for a refund as we are NOT offering them for any reason as stated when you purchased your item. There are several reasons why we dont and never have offered refunds. Without going into full detail basically when you purchase we turn right around and buy parts for the items. Also all of our items are custom built and assembled by hand and because of this nature of the business and the low margin of profit, we have never offered refunds for any reason. Some of you have opted to open paypal cases or contacted your credit card company. And even though is states very clearly that there will be an additional charge when you do this, we understand it has been a while if you haven't received your item. Because of this the only way we can offer a refund to you is if you contact the payment method you used to us and see if they will refund you that way. We have currently removed the additional charge for orders prior to August 2021.
Current Orders (Aug 21 and up)-
If you still are waiting for an order placed after August 2021 and HAVE received either a tracking number or order number, and have NOT contacted your bank or paypal for a refund, we are working on it and it will be shipped very soon as we are currently manufacturing at a higher rate of speed due to new machinery we recently purchased.
Again we certainly appreciate all customers of Paranologies and look forward to the future of new Paranormal Technology.
Owner of Paranologies LLC